Some proven strategies to reduce customer churn rate.
- Focus on identifying at risk customers who are about to churn
- Identify average churn rate/times for product categories to set your baseline
- Segmentation Automations: Tag customers who are about to churn from the average purchasing cycle as well as their unique purchasing cycle
- Personalize + test / learn / refine
- Run a series of cross channel automation within that pre-churn phase- combination of email touches + paid social
By applying these strategies you can actually find the root cause, fix the issue and retain your customers.
In this webinar, I’ll show you how to grow revenues by 600% by implementing a customer lifetime value strategy Why growing customer value is 6x more beneficial than just acquiring new one-time customers.
How to leverage email, SMS, and social media to grow one-time buyers into multi-purchase buyers.
How social media and user-generated content plays a KEY role in growing lifetime value Upsell hacks to grow orders AND order value