What We Do
We don't just send email. We build relationships.
Email marketing is dead. Long live building better customer relationships. Here’s how we do it.
Email, SMS & Retention Services That Set Us Apart
01
Expert Email & SMS Team
Our experts will lead & implement our 10-figure strategies 100% done-for-you or become an extension of your existing team.
02
Full ESP Management
Our ESP-agnostic (and Klaviyo expert) team maintain & manage your ESP for you, saving your time & money.
03
Advanced Flows & Automations
We go way beyond out-of-the-box automations and craft workflows & journeys that convert 24/7/365.
04
Campaign Planning
We implement our proven 12-month campaign calendar, built to convert more sales yet personalized to your brand.
05
Brilliant Copy & Creatives
From concept to completion, we craft on-brand copy, designs and creatives that get 3x higher clicks and conversions.
06
In-Depth Segmentation
Build better customer relationships and reduce churn with custom segmentation & personalization strategies.
07
Weekly Strategy Sessions
We don’t ghost our clients every month. We host weekly & bi-weekly check-in calls + on-demand Slack access.
08
Analytics & Insights
Go beyond basic opens and clicks with advanced reporting, expert insights and key takeaways every month.
09
Custom 12-Month Roadmap
We implement new monthly strategies – built, tested and proven at the top 1% – that will take you to new levels.
10
New Apps, Vendors & Tech
Our strategists introduce you to the latest retention apps & recommended vendors that will level up your brand.
11
SMS & Push Add-Ons
Expand into new channels, like SMS and Push, and integrate them seamlessly into your email program with our expertise.
12
Fresh A+ Retention Content
You’ll get first access to our expert email, SMS and retention content we create for thousands of brands every week.
Why We Always Go Above & Beyond
We may be email, SMS and retention experts but we also understand your entire ecommerce ecosystem. And we share tips, advice and partners that will help you grow no matter what including:
- Acquisition, Paid Media & List Growth Ideas
- Latest CRO & Website Design Ideas
- Retail Industry Trends,Topics & Whitepapers
Why Our Expertise Will Change Your Brand.
10-Figure Expertise, Delivered to You
98% agencies have never managed a portfolio of 10-figure brands so their knowledge is limited to courses, books or webinars. We've been to the top and bring the secrets of the top brands to you.
We Literally Wrote the Book on It.
Most agencies share basic entry--level & surface level expertise you can find anywhere or implement yourself. We've authored books, spoken at conferences & continue to share VP-level strategies with every retailer we work with.
Our Head Start = Your Brand's Jumpstart
Most agencies just started dabbling in AI, personalization, predictive and new apps. We have an 8-year headstart on them which means faster results and no wasted investment.
2 Billion Emails Sent
We've launched, tested, refined and perfected the art of email, SMS and retention.
$425M Generated
Best of all: $100M of that is incremental revenue gained by 100+ retailers & DTC brands.
7-Figure to 10-Figure
With over 100M subscriber lists managed, we offer proven frameworks, zero guesswork.
7-Figure to 10-Figure
Trusted by 7-figure to 10-figure retailers, our strategy grows with you as you scale.
Our frequently asked questions & answers
Do you offer done-with-you services or done-with-you?
Our clients request both services so we specialize in both! We work with your team & provide support services as well as manage your entire email, SMS and retention strategy entirely. Both yield fantastic results!
Do you only work with Shopify & Klaviyo?
How quickly will you get started on my brand?
Do you have require long-term contracts?
Do you have case studies & testimonials?
Do you provide paid ads, CRO or other services?
How fast until I see results?
9 Red Flags (and Green Lights) to Watch for Before Hiring an Agency
As a VP of Retention, I hired & fired more agencies than I care to admit. Here’s a brutally honest guide to finding the right agency partner… and stop getting burned once and for all.
Book a Free Retention Audit,
Get our $12K Content Bundle Free.
Get access to over $12,000 worth of email, SMS and retention content when you book a free audit with our strategists.