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- 2023 STATE OF E-COMMERCE REPORT -
Seven Reasons Why Your Customers Will
Leave You in 2023 (And How to Prevent It)!
I'm Isaac Hyman, former VP of Email, SMS & CRM for multiple 9-figure brands, as well as a featured speaker and author on all things retention.
As Featured On:
Proven Results You Can Expect!
278% Growth in 30 Days!
From $28K/m to $225K/m!
Same List, $20M in Revenue Unlocked !
This FREE Video Reveals:
The Market Data on Why Customers Will Leave Your Brand This Year for Competitors!
Powered by data from Harvard Business Review, McKinsey & Co., Ernst & Young, Statista, eMarketer and more, you'll reveal the top 7 reasons in 2023 for why customers will eventually leave your brand for the competition. (Hint: it's not just about Amazon!)
How to Stop the Bleeding & Reduce Customer Churn Significantly!
74% of e-commerce customers are 1x buyers and never buy again. Using the market data on why customers leave, you'll discover the exact strategies that the top brands use to stop the bleeding and reduce customer churn from destroying their bottom line.
The Secret Churn Prevention Strategy That Keep Customers Loyal & Profitable!
Now that you know why customers churn and you've stopped your funnel from leaking, you'll uncover the exact strategy, mindset and tactics that turn 1x buyers into lifetime buyers... which creates more profitable, predictable and sustainable for your business.
This Retention Strategy Works for 7, 8, 9 & 10-figure Ecommerce Brands!
In our most recent year, Isaac achieved 50% revenue growth while reducing email send volume by 40%. He's remarkably well-suited to manage any e-commerce email, SMS & CRM program.
Lev Peker
CMO, ADORAMA
Isaac told me that we would get to 30% of total revenue and that's exactly what he did. It was an excellent decision to outsource our email & SMS program to experts like him. I wish I did it sooner!
Cindy Harris
OWNER, THE JEWELRY VINE
It's been one of the best decisions I've made in the last couple of years hiring you all! Your expertise is awesome. I know we're still getting started but HOT DAMN we have an awesome road ahead of us.
Debbe Simmons
OWNER, BICYCLE WAREHOUSE
Working with Isaac and his team helped fill the void that our publisher wasn’t able or willing to fill. We would never have sold 25,000 copies as fast as we did without the help of him and his agency.
Benis & Robert Reffkin
BOOK, NO ONE SUCCEEDS ALONE
Isaac’s email and CRM expertise was instrumental in our three-year customer-centric strategy and he excelled in communicating, implementing and achieving the vision we set forth.
Barry Litwin
CEO, Systemax
We love working with Isaac and their team and we are constantly impressed by their knowledge, devotion, and ability to generate incremental revenue for our e-commerce business.
Yitzi Gruen
Owner, Judaicaplace.com
Ok, Isaac... Who Are You?!?
A little about me: I used to be the VP of CRM for multiple 9-figure ecommerce brands. I ran multi-million subscriber lists and generated over $100M cumulative email & SMS revenue annually for years.
When COVID-19 hit, I saw a ton of businesses hit hard and pivot to ecommerce. But they literally had no clue how to succeed. And even if they did succeed at grabbing new COVID customers, they struggled to keep them loyal in the face of such heavy competition.
Being adopted from Colombia, I've aways had a soft spot for underdogs... and there was no bigger underdog than a small business struggling to compete with the top dogs.
I saw an opportunity to bring my customer retention expertise from the 1% to help small brands like yours compete to win at ecommerce.
Facts: 90% of ecommerce is owned by just 10 major brands. An additional 6% is owned by the 9-figure brands I worked with.
And that small sliver of 4% is left for brands like you to fight over. But it's hard to compete with the top brands when you don't have their cash, resources and expertise.
Time to level the playing field.
I help 7- to 9-figure ecommerce brands like yours unlock the true revenue potential from every customer on your list... by GIFTING YOU the secret retention strategies of the top 1%.
I want to help you turn more one-time buyers into lifetime buyers.
And it starts with a fully optimized, automated and strategized email & SMS program.
If you're an e-commerce brand looking to grow this year, email & SMS needs to be at the center of everything you do.
Fact: 74% of e-commerce customers are one-time buyers. Fact: 80% of those one-time buyers were gained at a discount (aka no profits for you). Fact: It costs 600% more to gain customers than retain them.
Fact: you can't beat your competition by losing customers after one sale.
My mission: help the small yet scaling e-commerce brand level the playing field with the top 1% and compete to WIN.
I tried, succeeded, failed, tweaked, perfected email & SMS on 50M+ email lists, over 300BN+ email campaigns and years of trial and error. I then tested it on multiple brands, niches, industries and lists. The end result: I know what works,
In fact, I created a unique email & SMS strategy. And it works insanely well. I could rattle off DOZENS of case study statistics - one client went from 1% of total email revenue to 30% in 90 days - because of this four-stage technique.
Honestly, I built, tested, failed, iterated and refined these strategies for the top 1%. Now I bring them to you!
But this is not about my strategy. This is about you right now.
If keeping customers loyal, increasing profits and even reducing reliance on ad spend is important to you this year, watch this free video.
Doesn't matter if you're a 7-figure e-commerce brand or a $5 billion e-commerce brand (my team at HiFlyer Digital and I work with both of those type of brands today!)... it works for all of them. See the screenshots above!
I've lectured on this exact strategy at eTail, Post-Funnel, Bluecore Summit and even won Best Email Performance award (beating out Sephora, Jockey and Nike) at Bluecore Summit!
Here's my promise to you: if you watch this video and don't see a major shift in your retention perspective or performance, I'll personally work on your brand for one month free.
Most importantly: your customers deserve a better email & SMS experience. If I can help you create a better customer relationship that keeps customers engaged and yields more profits for you, that's a win-win, wouldn't you agree?
Watch the video. 
